Gain the essential skills to communicate professionally and courteously via email and phone, navigating diverse scenarios with finesse. By the end of this course, you will learn how to elevate your department's standards by embodying proper email and telephone etiquette, fostering confidence in your business communication and demonstrating professionalism in various situations.

8 hrs

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place. This workshop will help participants learn how to influence and persuade in a variety of areas.

8hrs

Deliver a memorable customer service experience and generate a customer for life. Learn to provide great customer service that keeps clients coming back and generates positive referrals for future business.

8hrs

Excel is Microsoft’s powerful spreadsheet program, which provides you with an extensive set of tools to organize, analyze, present, and store data. This course will help novice computer users get up to speed with Excel quickly. We will cover different features including creating a new spreadsheet, working with basic formulas and functions, making a spreadsheet look professional and presentable, and saving and printing a spreadsheet.

8 hrs

Ethics is knowing what is right and wrong and making choices based on that knowledge. You will learn about moral philosophies and how to apply them in various workplace situations. This course will provide you with the tools to navigate moral dilemmas effectively.

8 hrs

The rapid evolution of workplace technologies and best practices means you need to keep your skills current. A life-long learner continues to refine their skills and attain new knowledge to stay successful and competitive in the modern world. This course will teach skills to reinforce and better build learning skills.

8 hrs

This course will equip you with the essential budgeting skills needed for personal and professional finance management. You will gain a solid understanding of budgeting principles and strategies applicable across various contexts. This course will provide you with the necessary tools to navigate budgeting effectively and achieve financial success.

8 hrs

This course Is designed to equip you with the essential skills for effective communication in professional environments. You will learn to tailor your writing to suit diverse audiences, ensuring clarity and relevance. Through practical exercises, you will grasp the nuances of crafting technical reports, memos, letters, and emails in the appropriate formats. By the end of the course, you will be empowered to apply your newfound skills confidently in real-world scenarios, enhancing communication expertise in the business arena.

8 hrs