Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify what is being shared. In this course you will learn how to apply active listening skills in your daily interactions with others. 8 hrs

Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. Understanding what signals you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives.   8 hrs