Deliver a memorable customer service experience and generate a customer for life. Learn to provide great customer service that keeps clients coming back and generates positive referrals for future business.

8 hrs

Artificial intelligence (AI) is transforming the way businesses operate through stream lining processes and unlocking new forms of value across every industry. However, successful AI adoption requires more than just selecting a tool; it demands careful planning, strategic alignment, and thoughtful change management.This course provides a practical introduction to implementing AI in organizational settings, focusing on how leaders and teams can prepare for AI-driven transformation.

7 hrs

Employees and leaders have stake in creating and maintaining a positive work environment. This course will give you tools to be able to create the type of company environment in which you want towork. Learn to build and nurture effective work place relationships.

8 hr

Critical thinking skills are essential for navigating the complexities of the modern world. In this class, you will develop the ability to analyze, evaluate, and discernfact from fiction in the workplace. You will learn to foster innovation, problem solve, and make effective decisions. Solving tough problems requires the abilityto define the true problem, analyze the possible causes, create options, select the most feasible option,and then implement it. This course will help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.

8 hrs

Manage interpersonal and organizational disputes through effective communication, problem-solving strategies, and emotional control. You will learn what to do to rise above conflict in the workplace and in your own life.

8 hrs

Teamwork is essential in any successful organization.Learn to leverage the strengths of everyone on your team to navigate challenges together and foster collaboration. Everyone brings their own skills and strengths to the table; by the end of this course, you will understand how to use those skills to help your organization succeed.

8 hrs

Artificial Intelligence (AI) is transforming project management by automating tasks, optimizing workflows, and improving decision-making. This course explores how AI-powered tools assist with scheduling, risk management, resource all location, and collaboration. Participants will learn how to integrate AI solutions into their project workflows, address ethical considerations, and balance AI-driven insights with human expertise. Through hands-on activities and discussions, project managers will gain the skills to effectively leverage AI while maintaining strategic control over their projects. Eligible for AI Certificate of Completion.

7 hrs

Learn to write effective prompts that get better results from AI tools like ChatGPT, Gemini, and Claude. This focused workshop teaches you how to structure clear requests, refine outputs, and apply best practices for working with generative AI platforms. Perfect for anyone looking to improve the quality, relevance, and reliability of their AI-generated results.

4 hrs